All verification requests include status and reason fields that indicate the current state of the verification request.
| Status | Reason | Description | Action |
|---|---|---|---|
NEW | - | New Verification request was created | |
PENDING | DOCTOR_CONTACT | The verification request is pending doctor contact | Show user 'Doctor Contact In Progress' |
PENDING | DOCTOR_REPLY | Doctor contact was successful and we are awaiting reply or the 8 business hour deadline | Show user 'Awaiting Doctor Reply' |
PENDING | REVIEW | The request was sent to Visibly's CS team for manual review | Show user 'Awaiting Prescription Review' |
APPROVED | PASSIVELY_VERIFIED | The verification request was passively approved | Ship the user's order |
APPROVED | PRESCRIPTION_VERIFIED | The verification request was actively approved | Ship the user's order |
CHANGES_REQUIRED | INACCURATE_ORDER | The patient's ordered products did not match their uploaded Rx | Show the user their correct prescription, and adjust their order accordingly |
DENIED | PRESCRIPTION_EXPIRED | The patient's prescription is expired | Show the user the expiration date, and prompt them to take an online renewal |
DENIED | NO_CONTACTS_PRESCRIPTION | The patient does not have a contacts prescription | Alert the user they need a contacts Rx and cancel the order |
DENIED | NOT_A_PATIENT | The contacted doctor has no record of this patient | Alert the user the doctor had no record of them, and prompt them to select a new doctor |
DENIED | OTHER | Other denial reason (see notes) | Cancel the order |
REJECTED | NON_PRESCRIPTION_IMAGE | The user uploaded a non-prescription image, such as a contacts box or blister | Prompt the user to upload a valid Rx or take the online renewal |
REJECTED | INVALID_PRESCRIPTION_FILE | File is inaccessible or unreadable | Prompt the user to upload a valid Rx or take the online renewal |
REJECTED | INVALID_PROVIDER_INFO | The user provided invalid provider information | Prompt the user to provide valid US provider information or take the online renewal |
REJECTED | OTHER | Other rejection reason (see notes) | Cancel order |